1. Introduction
This policy outlines the terms regarding cancellations, modifications, and refund eligibility for bookings made through Rovopedia. By using the platform and placing a booking, you agree to the terms of this policy.
2. General Cancellation Terms
All cancellation or refund requests must be submitted through the platform or sent via email to [email protected].
Requests submitted through other channels may not be processed.
3. Cancellation by the Customer
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Requests must be made at least 24 hours prior to the scheduled activity start time to be eligible for a full or partial refund.
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Requests made less than 24 hours in advance may not be eligible for a refund.
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No-shows without prior notice are non-refundable.
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Private or group bookings may be subject to stricter cancellation terms, which will be clearly stated at the time of booking.
4. Refund Eligibility
Refunds are applicable under the following conditions:
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The experience was canceled due to weather or safety-related issues.
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The provider failed to deliver the confirmed service.
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The cancellation request met the timing requirements stated above.
5. Refund Process
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Approved refunds will be processed using the original payment method.
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Please allow 5 to 10 business days for the amount to appear in your account.
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Rovopedia is not responsible for delays caused by payment service providers.
6. Modifications & Rescheduling
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Customers may request to modify their booking at least 24 hours in advance.
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Rescheduling is subject to availability and confirmation by the service provider.
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Price adjustments may apply based on new service dates or package changes.
7. Cancellation by Rovopedia or the Provider
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We reserve the right to cancel or reschedule any experience due to unforeseen circumstances, including weather, technical failures, or safety concerns.
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In such cases, customers will be offered an alternative date or a full refund.
8. Non-Refundable Bookings
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Some bookings may be classified as "non-refundable" such as promotional offers, discounted packages, or last-minute bookings.
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This will be clearly stated on the booking page before checkout.
9. Dispute Resolution
If you believe your refund was unfairly denied, please contact us at [email protected] within 5 days of the notification.
Your case will be reviewed, and we will respond after reassessment.
10. Policy Updates
Rovopedia reserves the right to update this policy at any time without prior notice.
Users are encouraged to review this page regularly for the latest terms.
Last updated: May 14, 2025
